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- The utilities of any inkjet printer contain important features and option controls. Below is a brief look at how to locate these utilities on a Mac with different photo software.
- To see if your product is compatible with Mac OS X, please click on the + below next to your model series. Visit our Self-Help Center landing page for other OS-compatibility information for your product. Older models that are not listed are not supported with the operating systems listed below.
- It’s very easy to reset the printing systems in macOS, and doing so can resolve all manner of printing problems on your Mac. If your printer still doesn’t work, this might be the solution you need to use to fix it. From the menu bar, go to System Preferences Printers & Scanners. Control-click in the sidebar that lists your printers.
You might experience issues such as these when you try to print from your Mac or print from your iOS device:
- You can't see your printer from your device, or you get a message that no printers were found.
- You get a message that software for your device isn't available.
- You have some other printing issue related to the software on your Mac or iOS device.
For help with an error light or other error condition on the printer itself, check the printer's documentation or contact its manufacturer.
PIXMA Printer Software. Canon offers a selection of optional software available to our customers to enhance your PIXMA printing experience. Full HD Movie Print is a feature of My Image Garden that allows you to turn your movies into still prints. My Printer is a utility software that allows you to access and easily change. May 13, 2019 Canon PIXMA MG3500 Driver and software, free downloads for Microsoft Windows 32bit – 64 bit and Mac Operating Systems. PIXMA MG3500 is becoming one of those printers that many people choose for their office or home needs. Your Account. Login; Create an Account. Check your order, save products & fast registration all with a Canon Account ×. Oct 29, 2013 Got a new Espon printer after my HP dies, but I can't seem to remove the HP Utility in my LaunchPad. Took a while for me to figure out. (Most of the links I Googled suck.) Just because HP sucks and it hides its HP Utility app somewhere, doesn't mean you cannot install the redundant.
If your printer is AirPrint-enabled
If your printer is AirPrint-enabled for printing from your Mac or iOS device, just make sure that it's connected to the same Wi-Fi network used by the Mac or iOS device.1
If you still can't print, try any of these solutions:
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- Restart your Wi-Fi router. Then restart your printer.
- Move your printer closer to your Wi-Fi router.
- Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2
- Update the software for your Mac or iOS device.
If you're using a Mac and you still can't print, it might help to reset the printing system. Otherwise, contact the printer manufacturer for support.
If your printer isn't AirPrint-enabled
If you're printing from your Mac to a printer that isn't AirPrint-enabled:
- If your printer is connected to your Mac with a cable, disconnect the cable from your Mac.
- Turn off your printer.
- Get software updates for your Mac. Your Mac automatically downloads the latest software for most printers as part of these updates, so it's best not to install software from the printer manufacturer.
- Reconnect your printer to your Mac, if applicable.
- Turn on your printer and wait for it to finish starting up.
- Choose Apple () menu > System Preferences, then click Printers & Scanners.
- Select your printer in the list of devices.
If your printer doesn't appear in the list of devices in Printers & Scanners preferences, click at the bottom of the list, then choose the command to add a printer or scanner. The window that opens offers more ways to find and add a printer, such as by IP address:
If you still can't print, and your printer is connected via Wi-Fi:
- Restart your Wi-Fi router. Then restart your printer.
- Move your printer closer to your Wi-Fi router.
- Update your printer and Wi-Fi router with the latest firmware from the manufacturer.2
Reset the printing system
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If the issue continues, reset the printing system on your Mac. This removes all printers and scanners—including their print jobs and settings—from Printers & Scanners preferences.
- Choose Apple menu > System Preferences, then click Printers & Scanners.
- While holding down the Control key on your keyboard, click anywhere in the list of devices.
- Choose “Reset printing system” from the menu that appears:
Remove printer drivers
If the issue continues on your Mac after resetting the printing system, take these final steps to remove any currently installed printer drivers. These steps don't apply to AirPrint printers.
- From the menu bar in the Finder, choose Go > Go to Folder. Type
/Library/Printers/
and click Go. - The Printers folder opens. Choose Edit > Select All, which selects all items in the Printers folder.
- Choose File > New Folder with Selection, which puts all of the selected items into a new folder named New Folder With Items. To save storage space, you can delete this folder.
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If the issue continues, contact the printer manufacturer for support.
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1. In corporate environments, DNS records can be configured to allow AirPrint-enabled printers to appear across other networks instead of just the network used by the device you're printing from. You can also use configuration profiles in iOS to set up AirPrint printers.
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2. Firmware updates—such as for AirPort base stations—update the software on the printer or router, not the software on your Mac or iOS device. If the latest firmware from the manufacturer is several years old, the manufacturer might have stopped supporting or updating your device. If so, you might need a more up-to-date printer or router.